FAQ

Paying is as easy as any online shop – simply use your credit or debit card at checkout, and you’re done. No hassle, no waiting, no extra steps – just a smooth, secure transaction!

Before purchasing, please check that your card is enabled for international online transactions.

All packages shipped from South Korea to the United States are now subject to customs clearance fees:

• 15% for orders valued over $100
• 25% for orders valued over $800

At To The Beauty, these fees are already included in your checkout total. This means you won’t need to pay any additional taxes or customs charges when your package arrives – we take care of it on your behalf.

If you have your own FedEx account, you can contact us before placing your order. In that case, we will not charge the customs fee, and you’ll be able to handle the payment directly through your FedEx account.

To make shopping easier, we cover part of the customs fee for you – you’ll only be charged 10% of your order value, and we pay the remaining amount ourselves.

Based on our extensive experience, packages typically reach the United States within 2-7 business days. While occasional instances of faster delivery are possible, the same can be said for occasional delays.

Sometimes packages can be held by customs. If this happens, don’t worry—it usually takes up to 10 business days for the carrier to provide updates. During that time, the best step is to reach out to the logistics company directly for assistance.

If customs requires a tax payment, the recipient will need to cover this fee in order for the parcel to be released. Once it’s paid, the package continues on its way.

On rare occasions, customs may decide not to release the shipment at all. In that case, we’ll take care of you. You can either:

• receive a refund (with the shipping fee deducted), or
• choose a free reshipment at no extra cost with a brand-new tracking number.

If the replacement shipment also faces customs issues, we’ll work with you to find the best solution. Please note that if a parcel is not released simply because the recipient declined to pay the required tax, we won’t be able to offer compensation.

We ship MAINLY to:

• United States of America
• Canada
• Australia
• United Kingdom

For these countries, the shipping rate is flat – 29$.
If you are not from these counties, please, you are strongly advised to contact us individually, we will discuss your options, however by default for countries not in the list the shipping fee is 42$.

The most effective method is to make a small purchase and personally evaluate the product. Once you’ve had the opportunity to try and use it, physically inspect the item with your hands to discern its authenticity. After this hands-on examination, you can make an informed decision.

This happens! If you ordered anything, and we still did not ship it, you just need to contact us as soon as possible to make changes or cancel it. As soon as we ship it (notification comes to your email), any changed are difficult to do. But even in this case, contact us to discuss your options.

We strongly recommend that our products be used exclusively by licensed professionals with the requisite training and expertise in handling these items. Due to the absence of access to our customers’ medical histories or health conditions, we regretfully cannot offer any guidance regarding the management or usage of our products, medical aesthetics, and devices.

Moreover, we advise consulting a medical professional for any uncertainties or concerns regarding the usage of these products. It’s important to note that “To the beauty” cannot accept responsibility for any damages or adverse reactions arising from the improper usage of these products.

Following the processing and preparation of your order for shipment, you will receive a confirmation email that includes the tracking number. We recommend checking both your inbox and spam folders for this email containing essential tracking information.

Additionally, the tracking number will be accessible in your account. Simply log in, navigate to “My account,” click on “Orders,” locate your order, and press the “View” button. Scroll down to find comprehensive tracking information, including the tracking number, logistics carrier, date of shipping, and a “Track” button for your convenience.

We offer a wide range of Korean brands of dermal fillers and botulinum toxins, including popular lines such as Revolax, Neuramis, Elasty, Tesoro, Nabota, and others. You can see the full list of available dermal fillers and botulinum toxins in our product catalog on the website. If you cannot find a Korean product you are looking for, please contact us and we will check individually if we can source this product for you.

Korean dermal fillers in our shop are original products made in Korea and approved by the Korean MFDS (formerly KFDA – Korea Food and Drug Administration) or other local regulators. Most Korean dermal fillers are not FDA-approved for use in the USA, so if FDA approval is important for you, please check your local regulations and the product description or contact us before ordering. Any dermal filler injection should be performed by a licensed medical professional to ensure safe treatment and predictable results.

Popular Korean fillers for lips are soft and medium hyaluronic acid dermal fillers such as Revolax Deep, Neuramis Deep, and Elasty G Plus. For face contouring, many practitioners choose denser Korean fillers like Revolax Sub-Q, Neuramis Volume, and Tesoro fillers for chin and jawline definition. The best Korean filler for lips or face contouring should always be selected by a licensed injector based on your individual treatment plan.

Yes, we sell Korean PDRN and polynucleotide skin boosters, including Rejuran, Ami Eyes, and Syniro. You can find these skin boosters in the “Skin boosters” section or by searching their names on our website. If you need help choosing a PDRN or skin booster for your treatment plan, please contact us for assistance.

Our website is intended for licensed medical professionals and trained practitioners only. In many countries, dermal fillers, botulinum toxin, lipolytics, and other professional injectables may be purchased and used only by licensed healthcare providers. We do not verify your medical license at checkout, but by placing an order you confirm that you are allowed by your local laws to buy and use these products and that injections will be performed by a qualified medical professional. If you are unsure about buying professional injectables without a medical license, please check your local regulations before ordering.

After delivery, dermal fillers should be stored in a dry place at a temperature between +2°C and +25°C, away from direct sunlight and heat sources. Many botulinum toxin products need refrigeration (usually +2°C to +8°C) before reconstitution, so please place them in the fridge as indicated on the box. Do not freeze dermal fillers or botox products, do not overheat them, and always follow the storage instructions on the packaging or leaflet. If you are unsure how to store a specific filler or toxin, please check the manufacturer’s instructions or contact us for clarification.

The shelf life of most Korean dermal fillers is usually 24~36 months from the manufacturing date if the syringe is unopened and stored at +2°C to +25°C. Korean botulinum toxins typically have a shelf life of about 24~36 months when stored refrigerated before reconstitution, as indicated on the box. The exact expiry date for each dermal filler or botulinum toxin is always printed on the packaging, and we ship only products within their valid shelf life, aiming for the longest possible remaining time.

We do not provide separate certificates of authenticity for our products. All dermal fillers and botulinum toxins are shipped in original Korean factory packaging with batch numbers, manufacturer details, and security elements on the box. If you need to verify a specific product, you can check the batch number and packaging details with the manufacturer or contact us for basic order information.

Yes, you can get wholesale prices for large orders and clinic purchases. Our wholesale orders start from $1,500 (shipping fees and taxes are not included in this amount). Wholesale prices for dermal fillers, botulinum toxins, and skin boosters depend on the quantity of each specific product in your order. To receive our wholesale price list, please contact us individually via email, WhatsApp, Telegram, or phone call using the contact details on our website.

Our dermal fillers are shipped from South Korea, Seoul warehouse by FedEx. We do not offer other shipping carriers or methods. At checkout you will see an estimated delivery time, but this FedEx delivery time is approximate and can change due to customs, local processing, and other transit conditions.

Korean fillers usually have a similar hyaluronic acid based composition to many European dermal filler brands, but they are often more affordable and offer a wide range of options for lips, volume, and facial contouring. European brands typically have a longer market history in the EU and USA, with wider published clinical data and different regulatory pathways. Korean fillers are mainly approved by the Korean MFDS (formerly KFDA) and sometimes have CE marks, while European dermal fillers follow EU or local regulations.

Yes, our products are professional injectables suitable for licensed medical professionals and trained practitioners only. Dermal fillers, botulinum toxins, lipolytics, and skin boosters on our website are intended for use in a clinical or professional setting.

To place an order on tothebeauty.com, choose the dermal fillers, toxins, or skin boosters you need and add them to your cart. Then go to Checkout, fill in your shipping details, and confirm your FedEx delivery address. After that, pay for your order by bank card on the payment page, what takes 30 sec. When the order is completed, you will receive an order confirmation by email and we will process your shipment.

Delivery to addresses within the USA usually takes about 2–7 business days from the shipment date. Transit from South Korea to US customs and the FedEx hub typically takes 2–7 business days, and final delivery within the USA usually takes 1–2 business days. These delivery times are approximate and can change due to customs clearance or FedEx processing. You will receive a FedEx tracking number after shipment so you can follow your delivery online.